Refund Policy
Last updated: June 2026
This policy explains refunds for BizBook Pro subscriptions purchased through Stripe. It forms part of our Terms of Service.
1. Monthly subscriptions
Subscriptions are billed monthly in advance. You may cancel at any time from your billing page; your plan remains active until the end of the paid period and will not renew afterwards.
2. Refund eligibility
Because the service is delivered digitally and immediately, monthly fees are generally non-refundable once a billing period has started. If you were charged in error, charged after cancelling, or experienced a significant service failure, contact us within 14 days and we will review your case in good faith.
3. Free trial or free plan
Where a free plan or trial is offered, no charge applies until you choose a paid plan, so no refund is due for the free portion.
4. How to request a refund
Email info@c-carpenter.com with your account email and the charge date. Approved refunds are issued to your original payment method via Stripe and may take several business days to appear.
5. Consumer rights
Nothing in this policy limits any statutory rights you may have under applicable consumer-protection law, including any cooling-off rights that apply to your purchase.